Last Updated: 01 April 2026

Welcome to Raksham. These Terms & Conditions ("Terms") govern your access to and use of the Raksham website, mobile applications, products, services, and related platforms (collectively referred to as the "Platform").

Raksham is owned, managed, and operated by Yellow Tree ("Organization") ("Raksham", "we", "our", or "us").

By accessing, browsing, registering, or using the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, please do not use the Platform.

1. About Raksham

Raksham is a technology platform that facilitates:

• Animal rescue and welfare initiatives
• Rescue reporting and coordination
• Volunteer and NGO collaboration
• Veterinary support and related services
• Pet medicine marketplace
• Pet food marketplace
• Pet healthcare products
• Pet accessories marketplace
• Future pet-related products and services

Raksham may modify, expand, suspend, or discontinue any service at its discretion.

2. Eligibility

To use the Platform, you must be at least 18 years of age, or access the Platform under the supervision of a parent or legal guardian. By using the Platform, you represent and warrant that you have the legal capacity to enter into a binding agreement.

3. User Account

Users may create a single Raksham account used across the website, Android Application, and iOS Application. You agree to provide accurate information, keep account credentials secure, maintain updated contact information, and be responsible for all activities under your account. Raksham reserves the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.

4. Platform Services

Raksham acts as a facilitator for various services and transactions. Certain services may be provided directly by Raksham, while others may involve third-party partners, veterinarians, NGOs, volunteers, pharmacies, logistics providers, or service providers. Availability of services may vary by location.

5. Animal Rescue Services

Raksham provides tools and coordination mechanisms to facilitate animal rescue efforts. Users may:

• Report injured animals
• Request rescue assistance
• Share rescue-related information
• Coordinate with volunteers and organizations

Raksham does not guarantee rescue acceptance, rescue completion, response times, availability of volunteers, or veterinary support. Rescue outcomes depend on multiple external factors beyond Raksham's control.

6. Pet Commerce Services

Raksham may offer veterinary medicines, prescription medicines, pet food, nutritional supplements, pet accessories, hygiene products, healthcare products, and other pet-related products and services. All purchases are subject to product availability. Raksham reserves the right to limit quantities, refuse orders, or discontinue products at any time.

7. Prescription Medicines

Certain products may require a valid veterinary prescription. By purchasing prescription products, you agree that information provided is accurate, uploaded prescriptions are genuine and valid, and the prescription belongs to the pet for whom the medicine is being purchased. Raksham reserves the right to request additional verification, reject incomplete or invalid prescriptions, and cancel orders requiring regulatory compliance.

8. Pricing and Payments

Prices are subject to change without prior notice and may include or exclude taxes as specified at checkout. Payments are processed through third-party payment service providers. Raksham reserves the right to refuse transactions, cancel suspicious orders, or reverse transactions where fraud is suspected.

9. Order Acceptance and Cancellation

An order confirmation does not constitute final acceptance. Raksham reserves the right to cancel orders due to product unavailability, pricing errors, prescription verification failure, suspected fraud, regulatory restrictions, or payment issues. Where applicable, refunds shall be processed according to the Refund, Return & Cancellation Policy.

10. Delivery and Logistics

Delivery timelines are estimates and may vary due to weather conditions, logistics constraints, regulatory restrictions, service disruptions, or force majeure events. Raksham is not liable for delays beyond its reasonable control. Further details are governed by the Shipping & Delivery Policy.

11. User Content

Users may upload animal photographs, rescue reports, reviews, feedback, prescriptions, and other content. You represent and warrant that you own or have rights to the content, the content does not violate any law, and the content does not infringe third-party rights. By submitting content, you grant Raksham a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content for Platform operations and promotional purposes.

12. Prohibited Activities

Users shall not submit false rescue reports, upload fraudulent prescriptions, misrepresent identity, engage in harassment or abuse, use the Platform for unlawful purposes, attempt unauthorized access to systems, distribute malware or harmful software, manipulate reviews or ratings, or violate applicable laws or regulations. Raksham reserves the right to suspend or terminate accounts engaging in prohibited conduct.

13. Intellectual Property

All Platform content including logos, trademarks, designs, software, text, images, graphics, and databases are owned by or licensed to Raksham and protected under applicable intellectual property laws. Users may not copy, modify, distribute, reproduce, or commercially exploit Platform content without prior written permission.

14. Third-Party Services

The Platform may integrate with payment gateways, logistics partners, veterinary partners, NGOs, rescue organizations, and analytics providers. Raksham is not responsible for their actions, services, products, or content. Use of third-party services may be governed by separate terms and policies.

15. Privacy

Collection and use of personal information are governed by the Raksham Privacy Policy. Users are encouraged to review the Privacy Policy before using the Platform.

16. Disclaimer of Warranties

The Platform and all services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Raksham disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.

17. Limitation of Liability

To the maximum extent permitted by law, Raksham shall not be liable for indirect, consequential, incidental, special damages, loss of profits, loss of data, business interruption, rescue outcomes, veterinary outcomes, or product misuse. Where liability cannot be excluded, Raksham's aggregate liability shall be limited to the amount paid by the user for the relevant transaction.

18. Indemnification

You agree to indemnify and hold harmless Raksham, its affiliates, directors, employees, partners, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from violation of these Terms, violation of applicable laws, misuse of the Platform, user-generated content, or fraudulent activities.

19. Suspension and Termination

Raksham may suspend, restrict, or terminate user access at any time if these Terms are violated, fraudulent activity is detected, regulatory compliance requires such action, or user conduct threatens Platform integrity.

20. Force Majeure

Raksham shall not be liable for failure or delay in performance resulting from events beyond reasonable control, including natural disasters, floods, earthquakes, epidemics, government actions, power failures, internet outages, strikes, or transportation disruptions.

21. Changes to Terms

Raksham may update these Terms from time to time. Updated Terms will be published on the Platform with a revised "Last Updated" date. Continued use of the Platform following such updates constitutes acceptance of the revised Terms.

22. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.

23. Contact Information

Organization: Yellow Tree
Platform: Raksham
Contact Person: Purnima Khera

E-203, Ground Floor, New Rajinder Nagar,
New Delhi – 110060

Business Hours: 09:00 AM to 6:00 PM IST

Phone: +91 9717422477 | +91 9818187867

Email: support@raksham.co

Website: www.raksham.co