Last Updated: 01 April 2026

Raksham is committed to creating a safe, respectful, and trustworthy platform for animal welfare, rescue activities, pet care, and pet commerce. Raksham is owned, managed, and operated by Yellow Tree ("Organization").

This Community & User Conduct Policy ("Policy") applies to all users of Raksham's website, Android application, iOS application, and related services (collectively referred to as the "Platform").

By using the Platform, you agree to comply with this Policy.

1. Purpose of This Policy

The purpose of this Policy is to:

• Protect users and animals
• Promote responsible participation
• Prevent misuse of the Platform
• Maintain a safe environment for rescue activities
• Ensure trustworthy marketplace interactions
• Encourage respectful communication

Violations of this Policy may result in warnings, content removal, account suspension, or permanent account termination.

2. Scope

This Policy applies to all activities conducted on Raksham, including:

• Account creation
• Animal rescue reporting
• Volunteer participation
• NGO participation
• Veterinary participation
• Product purchases
• Product reviews
• User feedback
• Comments and discussions
• Image and document uploads
• Prescription uploads
• Communication through Platform features

3. Respectful Conduct

Users must interact respectfully with:

• Other users
• Volunteers
• NGOs
• Veterinary professionals
• Delivery personnel
• Customer support representatives
• Raksham employees and partners

Users must not:

• Harass others
• Threaten others
• Use abusive language
• Engage in bullying
• Engage in discriminatory behavior
• Encourage violence or harm

Raksham maintains a zero-tolerance policy toward harassment and abuse.

4. Honest and Accurate Information

Users must provide truthful and accurate information when:

• Creating accounts
• Reporting rescue cases
• Uploading prescriptions
• Posting reviews
• Submitting feedback
• Making purchases

Users must not:

• Impersonate another individual or organization
• Provide misleading information
• Submit false rescue requests
• Use fraudulent payment methods
• Upload forged documents

5. Animal Rescue Reporting Guidelines

Rescue reports should be genuine, accurate, and submitted in good faith. When reporting an animal rescue case, users should:

• Provide accurate location information
• Share relevant photographs where possible
• Describe the animal's condition honestly
• Provide contact details for coordination purposes

Users must not:

• Submit false rescue reports
• Intentionally mislead rescuers
• Create duplicate reports to manipulate visibility
• Use rescue requests for promotional purposes
• Interfere with rescue operations

False rescue reports may result in immediate account suspension.

6. Volunteer and Rescue Conduct

Volunteers and rescue participants are expected to:

• Act responsibly
• Prioritize animal welfare
• Follow applicable laws
• Respect local authorities and property rights
• Maintain professional conduct

Volunteers must not:

• Misrepresent qualifications
• Solicit unauthorized payments
• Exploit rescue situations for personal gain
• Endanger animals or other individuals

Raksham reserves the right to remove volunteers or organizations that violate these standards.

7. Marketplace Conduct

Users engaging in commerce through Raksham must:

• Place genuine orders
• Provide accurate delivery information
• Cooperate during delivery and verification processes
• Follow applicable product usage instructions

Users must not:

• Abuse return policies
• Submit fraudulent refund claims
• Engage in payment fraud
• Manipulate pricing or promotions
• Misuse discount programs

Raksham may suspend accounts involved in fraudulent commercial activity.

8. Prescription Upload Guidelines

Where prescription medicines are offered, users must ensure that:

• Prescriptions are genuine
• Prescriptions belong to the intended pet
• Information provided is accurate and complete

Users must not:

• Upload forged prescriptions
• Alter prescription documents
• Use another person's prescription without authorization
• Attempt to obtain restricted products unlawfully

Violation of these requirements may result in order cancellation and account restrictions.

9. Reviews and Ratings

Reviews should reflect genuine experiences. Users may post reviews regarding products, services, delivery experiences, and customer support experiences. Reviews must not:

• Contain false information
• Be used to harass individuals
• Include profanity or abusive language
• Contain promotional material
• Include personal information of others

Raksham reserves the right to moderate, edit, or remove reviews that violate this Policy.

10. User-Generated Content

Users may upload content including:

• Animal photographs
• Rescue updates
• Product reviews
• Profile images
• Prescriptions
• Feedback submissions

Users remain responsible for all content they upload. By submitting content, users confirm that they possess all necessary rights and permissions to share such content.

11. Prohibited Content

Users must not upload, share, post, or distribute content that:

• Is unlawful
• Is defamatory
• Is fraudulent or misleading
• Promotes violence
• Promotes cruelty toward animals
• Promotes illegal activities
• Contains malware or harmful code
• Infringes intellectual property rights
• Violates privacy rights
• Contains obscene or sexually explicit material
• Contains hate speech or discriminatory content

Raksham may remove such content without prior notice.

12. Privacy and Personal Information

Users must respect the privacy of others. Users must not share personal information of others without consent, publish private contact information, share confidential veterinary records without authorization, or misuse rescue-related information. Any misuse of personal information may result in account suspension and legal action.

13. Intellectual Property

Users must respect intellectual property rights. Users must not copy copyrighted content without permission, upload unauthorized materials, use trademarks in a misleading manner, or misrepresent ownership of content. Raksham may remove infringing content and suspend repeat offenders.

14. Platform Security

Users must not attempt to:

• Gain unauthorized access to systems
• Circumvent security controls
• Interfere with Platform functionality
• Introduce malicious software
• Perform automated scraping without authorization
• Exploit vulnerabilities

Any attempt to compromise Platform security may result in immediate termination and legal action.

15. Fraudulent Activities

The following activities are strictly prohibited:

• Identity fraud
• Payment fraud
• Prescription fraud
• Rescue fraud
• Account misuse
• Fake reviews
• Referral abuse
• Promotional abuse

Raksham reserves the right to investigate and report suspected fraud to relevant authorities.

16. Enforcement Actions

Raksham may take any of the following actions when violations occur:

• Issue warnings
• Remove content
• Restrict Platform features
• Suspend accounts
• Permanently terminate accounts
• Cancel orders
• Deny future access
• Report unlawful conduct to authorities

Raksham's decisions regarding enforcement shall be final.

17. Reporting Violations

Users may report violations of this Policy by contacting Raksham through official support channels. Reports should include:

• Description of the issue
• Relevant screenshots or evidence
• User details (if known)
• Order or case references (if applicable)

Raksham will review reports and take appropriate action where warranted.

18. Changes to This Policy

Raksham reserves the right to update this Policy at any time. Updated versions will be published on the Platform with a revised "Last Updated" date. Continued use of the Platform after such updates constitutes acceptance of the revised Policy.

19. Contact Us

Organization: Yellow Tree
Platform: Raksham
Contact Person: Purnima Khera

E-203, Ground Floor, New Rajinder Nagar,
New Delhi – 110060

Business Hours: 09:00 AM to 6:00 PM IST

Phone: +91 9717422477 | +91 9818187867

Email: support@raksham.co

Website: www.raksham.co