Last Updated: 01 April 2026

This Refund, Return & Cancellation Policy ("Policy") governs purchases made through Raksham's website, Android application, iOS application, and related services (collectively referred to as the "Platform").

Raksham is owned, managed, and operated by Yellow Tree ("Organization").

By placing an order on Raksham, you agree to this Policy.

1. Overview

Raksham offers products and services including veterinary medicines, prescription medicines, pet food, nutritional supplements, pet accessories, pet healthcare products, pet hygiene products, and other pet-related products. Due to the nature of certain products, return, refund, and cancellation eligibility may vary by product category.

2. Order Cancellation

2.1 Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched. If not yet dispatched, the order may be cancelled and eligible refunds processed to the original payment method.

2.2 Cancellation After Dispatch

Once dispatched, cancellation requests may not be accepted. The order shall be governed by the applicable return eligibility criteria.

2.3 Cancellation by Raksham

Raksham reserves the right to cancel any order due to product unavailability, pricing errors, prescription verification failure, regulatory restrictions, suspected fraudulent activity, payment issues, or operational limitations. In such cases, eligible refunds shall be processed to the original payment method.

3. Return Eligibility

To qualify for a return, the product must be unused, in its original condition, with original packaging intact, and the return request submitted within the applicable return window. Supporting evidence may be required. Raksham reserves the right to inspect returned products before approving refunds.

4. Non-Returnable Products

The following products are generally non-returnable:

• Prescription medicines
• Medicines requiring regulatory compliance
• Opened medicines
• Temperature-sensitive products
• Perishable products
• Opened pet food or supplements
• Personal-use hygiene products
• Products damaged due to misuse

Exceptions apply where required under applicable law or where the product qualifies under Section 5.

5. Returns for Damaged, Defective, Incorrect, or Expired Products

Customers may request a replacement or refund if a damaged, defective, expired, or incorrect product is delivered, or the product received differs materially from the order placed.

Return requests must be submitted within 48 hours of delivery.

Customers may be required to provide product photographs, packaging photographs, invoice copy, and order details. Raksham may investigate the claim before approving a refund or replacement.

6. Medicines and Healthcare Products

Due to health and safety regulations, medicines are generally non-returnable once delivered. Exceptions may be made only if wrong medicine, expired medicine, damaged medicine, tampered packaging, or a product differing from the ordered item is received. Raksham reserves the right to verify claims before processing refunds or replacements.

7. Pet Food, Supplements, and Consumables

Eligible for return only if the product remains unopened with packaging seal intact, is unused, and the return request is submitted within 7 days of delivery. Opened or partially consumed products are not eligible unless delivered damaged, defective, or expired.

8. Pet Accessories and Non-Consumable Products

Eligible for return if unused, undamaged, original packaging retained, and the return request is submitted within 7 days of delivery. Raksham may refuse returns that do not meet these conditions.

9. Replacement Policy

Where appropriate, Raksham may provide a product replacement, store credit, or refund at its sole discretion based on product category, inventory availability, and claim verification.

10. Refund Processing

Once approved, refunds will be initiated to the original payment method. Typical timelines:

• UPI refunds: 3–7 business days
• Debit/Credit Card refunds: 5–10 business days
• Net Banking refunds: 5–10 business days
• Wallet refunds: As per provider timelines

Actual timelines may vary.

11. Failed Deliveries

If delivery cannot be completed due to customer-related reasons, Raksham reserves the right to reattempt delivery where feasible, deduct logistics charges, or refuse refund requests where costs have already been incurred.

12. Refusal of Delivery

If a customer refuses delivery without a valid reason, shipping charges and return logistics costs may be deducted from the refund. This provision may not apply where the delivered product is defective, damaged, expired, or incorrect.

13. Promotional Products and Offers

Products purchased through promotional campaigns, discount offers, bundle offers, or clearance sales may be subject to special return and refund conditions disclosed at the time of purchase.

14. Subscription Services (Future Services)

If Raksham introduces subscription-based products or services in the future, specific cancellation and refund terms may apply. Such terms will be communicated separately.

15. Donations and Rescue Contributions

Voluntary contributions toward animal rescue efforts or welfare initiatives facilitated through Raksham are generally non-refundable. Refunds may be considered only where required by law or where payment processing errors occur.

16. Fraud Prevention

Raksham reserves the right to reject return or refund requests, investigate suspicious claims, and suspend accounts involved in fraudulent activities where misuse of the return or refund process is suspected.

17. Force Majeure

Refund and return processing may be delayed due to natural disasters, government restrictions, transportation disruptions, public emergencies, or technical outages beyond Raksham's reasonable control.

18. Changes to This Policy

Raksham reserves the right to modify this Policy at any time. Continued use of the Platform following updates constitutes acceptance of the revised Policy.

19. Contact Us

Organization: Yellow Tree
Platform: Raksham
Contact Person: Purnima Khera

E-203, Ground Floor, New Rajinder Nagar,
New Delhi – 110060

Business Hours: 09:00 AM to 6:00 PM IST

Phone: +91 9717422477 | +91 9818187867

Email: support@raksham.co

Website: www.raksham.co